These terms and conditions apply on all orders on in Europe, Asia, Australia and Africa.

General Information
Your contractual partner for all orders within the scope of this online offer is byACRE:

VAT No: DK 30606280
I.C. Modewegs Vej 1
2800 Kgs Lyngby
(+44) 330 828 1776

We only sell goods to customers who are at least 18 years old.

For business relationships between byACRE and the user (herinafter referred to as ”customer”), the following terms and conditions apply exclusively in the current version at the time of order.

Conclusion of the Contract
The offers on this website represent a non-binding invitation for the customers to place an order with byACRE. By clicking the “Buy” button in the checkout flow, customers agree to buy the goods in the cart, and this order is legally binding. After clicking the "Buy" button in the checkout flow, changes to the order (e.g. changes to the shipping address or cancellation) can be attempted, but are not guaranteed. The customer receives an order confirmation and acceptance via email immediately after the order is transmitted. But byACRE reserves the right to limit the method of payment chosen by the customer depending on order value, shipment region or other objective criteria.

Personal information & communication
When you place an order in our webshop you will be asked to inform us about your name, phone number, e-mail address and home address. Besides this information we also collect information about your purchase and your payment info.

We only use this information to process your order. Your e-mail address is used to send you an order confirmation. Your name, address and phone number is placed on a label that we put on the package with your order in it. It might occur that we, or our shipping agency use this information to contact you if there are any questions or issues with the processing or shipment of your order.

At the byACRE online shop you can pay with:

We use the online payment platform Stripe, which guarantees a secure and encrypted payment.

The purchase amount is not withdrawn from your account until the order has been shipped.

All prices on the webshop are end prices.

Customers outside EU are responsible for any customs clearance and local taxation in their country.


Delivery time:
Estimated delivery times are determined at checkout, and they are based on the destination of the products. The actual delivery of the products is performed by our shipping partners, and events outside our- or our partners’ control may delay the products’ arrival. byACRE can therefore not be held liable for late deliveries.
If the delivery estimate has been passed, please wait 48 hours to allow for unforeseen delays to resolve. If the products have still not arrived after 48 hours, please contact our customer service, and we will do our best to assist you.

Shipping costs
Region Orders above 90£
US&Canada Free
Rest of World Location specific**
*Islands/remote areas may be charged a shipping fee

**For orders below 90£ and location specific regions the shipping price will be shown during checkout when the shipping address has been entered.

Damages in Transit
In case packaging and/or products that are delivered to you are obviously damaged, please immediately file a complaint at the forwarder directly and inform us immediately. Failure to file a complaint or to contact us does not have any influence on your legal warranty claim, but it will help us to assert our own claims towards the forwarder.

Missing products:
If one or more products are missing from your order upon delivery, then please contact our customer service.
Missing product claims must be made within 7 calendar days of parcel receipt.

Returns policy
We want you to be satisfied every time you shop with us. But should you for any reason be unhappy with the goods you have purchased, you may return them to byACRE within 30 days of receiving the product. Demo rollators and used spare parts are exempt cannot be returned.
The condition of the product
It is your responsibility to take good care of the goods before returning them, and they must be returned in a condition where they can be resold and without any depreciation of value. This means that the rollator must show no signs of scratches or other marks from usage, the seat remain unstained, the wheels wiped clean from dirt and show no signs of wear.

In case of depreciation of value the amount of the depreciation will be deducted in the refunded amount.

We will not accept return of any non-standard products, i.e. products modified to the customer’s request.

The product has to be returned in the original packaging.

Refund of the purchase amount
If you regret your purchase you will receive a full refund within 14 days of the products returned to us. The purchase amount (excl. possible shipping costs) will be refunded with the same payment method as the one you used during your purchase unless you inform us explicitly otherwise.

Return procedure
We want you to be satisfied every time you shop with us. But should you for any reason be unhappy with the goods you have purchased, you may return them to byACRE within 30 days of receiving the product.
For the UK all return costs are covered by the customer.
You should send the return to the following address:

GmbHVon-Galen-Str. 35
47906 Kempen

Right of complaint
The Danish Sale of Goods Act rules about deficiency apply to products bought from byACRE.

When you place an order with us you have 2 years right of complaint on the products you have purchased. This means that you can either have the product repaired, exchanged, receive a refund or a discount in price, depending on the particular situation. It is a requirement that the complaint is justified and that the deficiency is not caused by incorrect use of the product, damaging behaviour, or normal wear and tear.

You have to file your complaint within a reasonable time after you have discovered the deficiency or defect on the product. If you file your complaint within two months of the purchase, the complaint will always be considered timely.

If the complaint is justified we will refund your (reasonable) shipping costs. The product always has to be returned in a proper packaging. Remember to get a receipt for the return, so we can refund your shipping costs.

Return the product to the following address:
GmbHVon-Galen-Str. 35
47906 Kempen

We offer infinite warranty* on the carbon fiber frame. This is a symbol of its superior quality and strength.

The frames are warranted to be free from manufacturing defects in material and workmanship for the lifetime of the original owner. All you have to do is register your purchase on our website.

For the other rollator parts standard warranty terms apply. Any damage resulting from normal wear and tear, improper use, maintenance neglect, etc. is not covered by the warranty.

*Infinite warranty applies to the frame only. Infinite is defined as the lifetime of the original owner as long as the rollator is still in their possession.

Privacy policy
In order for you to place an order on our webshop we require the following information:

Phone number
E-mail address
We use this information for the sole purpose of processing and delivering the products to you.

The information is collected by byACRE ApS and is saved for 5 years, until it is deleted.

The data controller on is byACRE ApS.

Right to complain about your purchase
If you wish to complain about your purchase you can contact us on If we do not find a solution you can file a complaint to European Online Dispute Resolution on their website.

The terms and conditions was last updated on 23 May 2023.